COMPLAINTS &
SUGGESTIONS
CUSTOMER SUPPORT CENTER
Helpline: (042) 111-111-562
Complaints Lodgement
If you’re not satisfied with any aspect of our product or service or misreporting in eCIB, you may lodge a formal complaint with ABHI Bank through any of the following channels:
Helpline: (042) 111-111-562
Fax: 051-2706274
E-mail: [email protected]
Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to ABHI Bank Customer Experience Unit at the following address:
Customer Experience Unit
ABHI Microfinance Bank limited Head Office
Plot No.12, D-12 Markaz, Islamabad
You can also drop your written complaint in the complaint boxes available in our branches.
What we offer
- Self-service digital channel blocking through IVR (ATM card and account blocking facility)
- TPIN Generation
- Balance inquiry
- Mini statement of last 5 transactions
- Callback facility: If a customer encounters a queue while contacting the helpline, they can request a callback instead of waiting.
Complaint Logging with State Bank of Pakistan
Address: Banking Conduct and Consumer Protection Department
State Bank of Pakistan, I.I . Chundrigar Road Karachi.
Phone: +92-21-111-727-273
Fax: +92-21-99221160
Email: [email protected]
Sunwai: http://sunwai.sbp.org.pk
Electronic Funds Transfer:
ABHI Bank is providing Electronic Funds Transfer facility to its valued customers through the following channels:
- ABHIBank App – Digital Mobile Application
- ATM
In case of reporting any theft/loss or for any query, please call (042) 111-111-562 for further assistance.
In case of any complaints received against EFT transactions, following will be the TAT’s for resolution:
- Fund Transfer (within the Bank) – Next working day.
- Inter Bank Funds Transfer- 3 working days.
*For IBFT Transactions, in case customer lodges complaint on the same day of transaction, the bank will log dispute on basis of settlement on next working day.
In case of Inter-Bank Funds Transfer, the sender’s information may be shared with receiving bank to meet SBP obligations.
Consequences of Late Payment / Default:
All banks and financial institutions obtain a Credit Information Report (CIR) from the Credit Information Bureau to assess a customer’s credit history before approving any financing. If a customer delays their instalments or does not pay them at all, this negative repayment behavior will be reported in the Credit Information Report, which can make it very difficult for the customer to obtain future loans or financing. In addition, the collection and recovery process may also be initiated against the customer / guarantor / co-borrower / business partner, which may include phone calls and field visits to the residence or business location.